At Duhaa Cafe, your privacy and trust matter to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, place an order, or contact our team. By using our website, you agree to the terms of this policy.

When you place an order on our website, we collect the information necessary to fulfill and deliver your purchase. This includes your name, shipping address, billing address, email, phone number (if provided), and payment details. We also collect information automatically when you browse our website, such as IP address, browser type, and pages visited. This helps us improve our website and your user experience.

We use your information to process and deliver your orders, communicate with you about your purchases, send order confirmations and shipping updates, and respond to any customer service inquiries. If you subscribe to our mailing list, we may also send you updates about new products, restocks, or special promotions. You can unsubscribe from these emails at any time by clicking the “unsubscribe” link at the bottom of the email.

We are committed to protecting your information. All transactions are processed through secure, PCI-compliant payment gateways. We do not store your full credit card information on our servers. Access to any personal data is limited to staff and service providers who need the information to perform business-related functions, such as order fulfillment and customer support.

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners necessary to operate our business—for example, payment processors, shipping carriers, or email service providers. These partners are required to keep your information confidential and use it only to support Duhaa Cafe’s operations.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand website traffic, and remember your preferences. You can adjust your browser settings to limit or disable cookies at any time, although this may affect certain features or functionality of our site.

If you’d like to access, update, or delete your personal information, you can contact us directly at contact@duhaa.co. You have the right to request a copy of the data we have on file and to ask us to remove it, where legally permissible.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed about how we protect your data.